Refund Policy
At PURINA PROPLAN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund within 30 days of the delivery date.
To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as received. Please retain your order confirmation or receipt as proof of purchase.
To initiate a refund, contact us at Support@purinase.shop with your order number and reason for the return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the item arrived damaged or defective. Damaged or incorrect items must be reported within 7 days of delivery, and we will provide a full refund or replacement at no additional cost.
For further assistance, reach us at +1 478 244 9078 or by mail at 5642 Capitol Mall, Sacramento, CA 95814, United States.