Shipping Policy
PURINA PROPLAN processes and ships orders from our Sacramento, California facility. Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays.
Standard shipping within the United States generally takes 5–8 business days, while expedited shipping options may be available at checkout for faster delivery. Delivery times may vary depending on your location and any unforeseen carrier delays.
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress. Please ensure your shipping address is accurate at checkout, as we are not responsible for delays or non-delivery due to incorrect address information.
Shipping fees, if applicable, are calculated at checkout based on your order weight and destination. We currently ship within the United States; for international shipping inquiries, please contact our support team.
If your package is lost, delayed, or arrives damaged, please contact us at Support@purinase.shop and we will work with you to resolve the issue promptly.